FAQs
When will my order be shipped?
We aim to ship all items within 2-3 business days of receiving your order. Please note that during peak periods like festivals, sales events, or unexpected situations, processing may occasionally take up to 5 business days or longer. We appreciate your understanding when these special circumstances occur. For wholesale orders, the handling time normally will be ranging from 3 to 10 working days or longer depending on our inventory availability.
What payment methods are accepted?
PinKeepers.com accepts PayPal as the primary payment method — a globally recognized platform for secure online transactions. Additional supported options include telegraphic transfer (T/T) and Western Union wire transfers.
Do I need to leave my phone number when placing the order?
Yes, your phone number is important for the customs clearance as well as for the courier to reach you during delivery.
How much does the shipping cost, and what shipping methods are available?
We provide Free Worldwide Shipping on all orders. There are two shipping methods available, depending on the order amount:
1. Free Standard Shipping (Post Air Mail) for order under $300;
2. Free Expedited Shipping (Fedex, DHL, UPS) for order over $300; for order under this amount, the cost is $35.
Will I be charged customs fees for my order?
All international shipments may be subject to import taxes or customs duties. These charges are determined by your country's current policies and are solely the buyer's responsibility. We have no control over these fees and cannot predict what they may be. For US and EU Customers, if tax has already been settled during checkout, your order will not incur additional import taxes, this ensures faster customs clearance and delivery of your package. For more details, please contact your local customs office.
What is the estimated delivery time to my country?
Item location is in China, shipping to US, EU and most other countries by standard shipping is around 8 to 15 working days, by expedited shipping around 3 to 7 working days; considering the complicated international shipping procedures, the estimated delivery time table below is provided only for reference. (Note: For expedited shipping, some cities belong to remote areas, for those cities, Fedex/DHL/UPS will charge remote area surcharge which is not included in the free shipping service)
| Shipping Method | Shipping Carrier | Shipping Fee | Delivery Time | On-time Delivery |
|---|---|---|---|---|
| Standard Shipping | Post Air Mail | Free (Free for order under $300) | 8 to 15 business days | 95% |
| Expedited Shipping | Fedex | $35 (Free for order over $300) | 3 to 7 business days | 99.9% |
| DHL | $35 (Free for order over $300) | 3 to 7 business days | 99.9% | |
| UPS | $35 (Free for order over $300) | 3 to 7 business days | 99.9% |
Is there a tracking number provided for my order?
All your orders will come with tracking infomation which you will receive after we ship your order; if you don't receive it, please contact us for help.
What should I do if the packaged is not received?
Firstly, you can track the package status by visiting the tracking link that we sent to you; if there's no tracking information, you can contact us, and we will let our shipping forwarder to track the package, if your package is missing, we will refund your money or send you a replacement.
Does your company offer a money-back or refund guarantee?
Yes, we allow the product to be returned for a refund within 60 days after you receive the products. We'll refund your payment when we receive the returned products.
We are interested in bulk purchasing. Could you provide details on your wholesale pricing structure and terms?
Yes, we provide competitive wholesale rates for qualified businesses. To receive a customized quote, please email your company/business info and target order quantity to [email protected]. We will respond within 48 business hours.