1. What payment methods are accepted?

The primary payment method on pinkeepers.com is PayPal, the well-known, trusted, and secure way to make payments over the Internet; If you pay by e-check via Paypal, the e-check and pending payment will take 3-4 business days to clear; Other accepted payment methods: T/T, Western Union. 

2. Do I need to leave my phone number when placing the order? 

Yes, your phone number is important for the courier to deliver your package timely and correctly;

3. How much is the shipping and what shipping methods are available?

We provide Free Shipping Worldwide for all your orders; there are two shipping methods depending on your order amount:

A. Economy shipping (Post Air Mail) for order less than $300;

B. Expedited shipping (EMS, Fedex, DHL) for order over $300;

If you want to ship by expedited shipping for order less than $300, you need to contact us to pay for the expedited shipping.

4. When my order will be shipped?

Normally, your order will be shipped within 2 to 3 working days after payment is cleared, you will receive a tracking number after we ship your order; if you don't receive the tracking number, please contact us for help.

5. What is the estimated delivery time to my country?

Item is located in China, shipping to United States is around 12 to 25 working days, to other countries 15 to 28 working days by economy shipping; considering the complicated international shipping procedures, the estimated delivery time table below is provided only for reference; some countries such as Mexico, Brazil, Russia will take up to 60 days; we offer free expedited shipping by EMS, DHL, Fedex for order over $300, which delivery time is 5 to 12 working days(Note: Some cities belong to remote areas, it is hard for DHL, Fedex to reach, for these cities, we only can ship your order by epacket).

Shipping Method Shipping Carrier Shipping Fee    Shipping Time On-time Delivery
Economy Shipping   Post Air Mail   Free  12 to 25 business days    98%
Expedited Shipping    EMS   $30 (Free for order over $300)  10 to 12 business days    99.9%
   Fedex   $35 (Free for order over $300)  5 to 8 business days    99.9%
   DHL   $35 (Free for order over $300)  5 to 8 business days    99.9%

6. Is there a tracking number provided for my order?

All your orders will come with tracking number which you will receive after we ship your order, you can track your order on https://www.17track.net/en a few days later after we ship your order.

7. What should I do if the packaged is not received?

Firstly, you can track the package status by visiting https://www.17track.net/en; if there's no tracking information, you can contact us, and we will let our shipping forwarder to track the package, if your package is missing, we will refund your money or send you a replacement.

8. Does your company offer a money-back or refund guarantee?

Yes, we allow the product to be returned for a refund within 60 days after you receive the products. We'll refund your payment when we receive the returned products.

9. I am a re-seller, I would like to buy large quantity of your product, what's the wholesale price?

Thanks for your inquiry. For large wholesale quantity, please contact us with your requirements, we will offer you the best wholesale price.

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